These terms and conditions (Terms) govern your access to and use of all Patient2Doctor branded applications, websites, content and products (Patient2Doctor Platform) as well as the services made available through the Patient2Doctor Platform (Services).
By accessing or using the Patient2Doctor Platform, or by requesting a Service (whichever is earlier), you confirm that you agree to be bound by these Terms. If you do not agree to the Terms, you may not access or use the Patient2Doctor Platform or request Services.
If you require IMMEDIATE medical attention, contact your treating general practitioner or call emergency services on 999. Do not use the Patient2Doctor Platform if you have, or think you may have, an emergency or critical condition or symptom, which can include, but is not limited to, chest pain, breathing difficulties or severe bleeding.
1. Scope of Terms
1.1 These Terms outline the conditions under which we give you access to GMC-registered medical consultants and general practitioners who are independent contractors (Partner Practitioners), and facilitate communication between you and Partner Practitioners who may consider your request for, and provide at their discretion, certain healthcare or medical services, including consultations, specialist referrals and private treatment.
1.2 Your access to or use of the Patient2Doctor Platform, or your request for a Service, constitutes your agreement to be bound by these Terms and establishes a contractual relationship between you and Patient2Doctor. If you do not agree to the Terms, you must not access or use the Patient2Doctor Platform or request a Service.
2. Amendments
You agree that Patient2Doctor may amend these Terms from time to time and any amendments made will become effective upon posting the updated Terms at this location. Where required by law, we will notify you of amendments that materially affect your rights under these Terms and provide you with reasonable notice.
3. Our role
3.1 We are the developer and provider of the Patient2Doctor Platform. Our role is limited to: (a) taking feedback about the Platform; (b) improving and modifying the Platform at our discretion; and (c) facilitating your access to and use of the Platform so that you can be introduced to Partner Practitioners, subject to you paying the Fees.
3.2 You agree that: (a) we do not offer or provide medical or health services, and no communication from us or our staff constitutes medical advice; (b) we are not responsible for, and have no control over, the use of the Platform by any other person (Users); (c) we are not responsible for, and do not control, the Services or any other medical or health products or services provided by Partner Practitioners, nor any information provided by them; and (d) we reserve the right to refuse access to, or use of, the Platform to any person at our sole discretion at any time and without notice.
4. Account verification and access
4.1 You must create an account (Account) using your personal email address and/or mobile number to receive and manage the Services, including receiving and managing any communications, documents and other materials from Patient2Doctor and any Partner Practitioners (Materials).
4.2 You must ensure that: (a) you do not give access to your Account to any third party (including family members or friends); (b) all information you provide to set up your Account is true, accurate, complete and up to date; and (c) you maintain the security, integrity and confidentiality of your email, mobile phone and Account. If you suspect unauthorised access, you must notify us immediately.
5. Requests through the Platform
5.1 You represent and warrant that: (a) you are at least 18 years of age; (b) you have the legal right, authority and capacity to agree to and abide by these Terms; (c) you are capable of consenting to health or medical treatment; (d) you have a residential address in the United Kingdom; (e) you will be located in the UK each time you request a Service; and (f) all information you provide to us and to each Partner Practitioner is true, accurate, complete and up to date.
5.2 By accessing or using the Platform you acknowledge and agree that: (a) you will use the Platform fairly and lawfully; (b) we do not guarantee the existence, availability, suitability, legality or safety of the Platform, the Services or any other products or services; and (c) we do not warrant or represent that any Service is suitable for you or for any of your conditions.
6. Partner Practitioner relationship
You agree that: (a) when you engage a Partner Practitioner you enter into a practitioner-patient relationship with that Partner Practitioner; (b) we are not a party to that relationship and are not liable for any Partner Practitioner's acts or omissions, including in relation to the Services or any outcomes provided (for example, a referral, prescription, diagnosis or treatment) (Health Outcomes); (c) your Partner Practitioner is solely responsible to you for the Health Outcomes they provide or fail to provide; (d) your relationship with a Partner Practitioner does not replace the role of an in-person medical practitioner (including your usual general practitioner); (e) it is your responsibility to advise your general practitioner of any Health Outcomes; and (f) if you suffer any noticeable side effects from a Health Outcome, you must immediately consult your general practitioner or contact us.
7. No guarantee of Health Outcomes
You agree that: (a) Partner Practitioners have complete discretion to determine whether a Health Outcome is appropriate for you, including the method used to provide it; and (b) Patient2Doctor and Partner Practitioners do not guarantee that you will receive any Service or Health Outcome. You acknowledge that Partner Practitioners are unable to prescribe certain controlled or addictive medications or provide backdated medical certificates.
8. Private care and the NHS
Unless otherwise stated by Patient2Doctor, you agree that: (a) the Services provided by Partner Practitioners are private and are not covered by the NHS; (b) NHS rebates are not available for the Services provided; and (c) Partner Practitioners do not provide Med3 fit notes through the Platform.
9. Termination or suspension of access
9.1 If you have requested a one-off Service, these Terms will terminate once that Service has been provided to you.
9.2 You may close your Account at any time using the delete account function in your profile. Deleting your Account permanently removes your cases, messages and contact details.
9.3 We may suspend your Account or terminate your access to the Platform (in whole or in part) or terminate these Terms: (a) immediately if we believe that (i) you have breached the Terms, (ii) you may be at risk of harm or may harm others, or (iii) your conduct interferes or is likely to interfere with the Platform, the Services or the rights of any third party; or (b) for any reason and without cause, by giving you 7 days' written notice.
10. Fees
Patient2Doctor charges connection fees in consideration for giving you access to the Platform and the ability to be introduced to Partner Practitioners (Fees). For patients, each consultant connection costs £20. Optional services, such as the GP concierge matching service, are charged separately and their price is shown before checkout. You agree that: (a) all Fees are payable in advance and are non-refundable except as provided in these Terms; (b) all Fees are stated in GBP and are inclusive of applicable taxes unless stated otherwise; and (c) any consultation or treatment fees charged by a Partner Practitioner are separate, are set by them, and are paid directly to them.
11. Payment method
You agree that: (a) all Fees must be paid in advance with a valid credit or debit card (Payment Method); (b) access to a connection or paid Service is conditional on timely payment of all Fees; (c) you authorise Patient2Doctor, or its elected third-party payment processor, to charge your Payment Method in accordance with these Terms, including carrying out validation checks and authorisations; and (d) if Fees are not paid you remain responsible for any outstanding amounts.
12. Refunds
12.1 Where you have paid a connection Fee and the Partner Practitioner determines that they are unable to assist with your case, we will refund that Fee to your original Payment Method within 7 business days of you notifying us of that determination.
12.2 We will only refund Fees in accordance with this clause and to your original Payment Method. If you cannot provide the original Payment Method, we will provide credit up to the value of the refund, which expires 12 months from the date of issue.
13. Discounts
We may provide discount codes for some or all Services in particular circumstances (Discount Codes). You agree that: (a) a Discount Code is not a representation or guarantee that a Partner Practitioner will provide a Service or Health Outcome; and (b) unless stated otherwise in writing, a Discount Code (i) is valid only for a limited time, purpose and application, (ii) may only be redeemed once per user, (iii) can only be applied at the time of purchase and not retrospectively, (iv) is not transferable and may not be resold, and (v) cannot be used in conjunction with other offers. A breach of these Terms invalidates any Discount Code.
14. Use of the Platform
14.1 You may view the Platform using a web browser or a mobile application solely for the purposes provided for in these Terms. You agree that you will use the Platform only in accordance with these Terms and only for lawful purposes, and that any other use, including modification, distribution, transmission, republication or display of Platform content, is strictly prohibited.
14.2 You represent and warrant that you will not: (a) modify or copy the layout, software or code of the Platform; (b) engage in any practice harmful to our systems, reputation or goodwill, or which interferes with the integrity of the Platform, including hacking or transmitting viruses, spyware, malware or other malicious code; (c) create accounts through unauthorised means, including automated devices, scripts or bots; (d) restrict another person from using the Platform; (e) interfere with the privacy of another person or collect information about Users without their consent; (f) infringe the intellectual property or other rights of another person; (g) bypass measures used to restrict access to the Platform; (h) do anything obscene, illegal, offensive, defamatory, indecent, threatening or otherwise objectionable, or that would cause us to breach any law or bring us into disrepute; (i) encourage or facilitate violations of these Terms; (j) send spam, chain letters or pyramid schemes; or (k) harass, intimidate, act violently or inappropriately towards, or discriminate against, any User.
15. Intellectual property rights
We own or licence all rights, title and interest in the Patient2Doctor intellectual property, including all Platform content. You agree that: (a) your use of and access to Platform content does not grant or transfer any rights, title or interest in it to you; (b) your right to access and use Platform content is limited to the duration of your use of the Services and is solely for personal, non-commercial use; and (c) you will not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence, commercially exploit, reverse engineer, create derivative works from, transfer or sell any Platform content.
16. User content
16.1 You agree that: (a) we reserve the right, but are not obliged, to monitor, review, verify, edit, modify or delete material, content, data or personal information created, generated or transmitted by you through the Platform (User Content), including case listings and messages; (b) we do not control the accuracy of User Content; (c) we do not claim ownership of User Content; and (d) you have obtained all consents and authorisations required for the User Content you submit.
16.2 You grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, modify, copy, store and share User Content for the purpose of operating and improving the Platform and providing the Services.
16.3 You must not create, upload or generate User Content: (a) unless you hold all necessary rights, licences and consents; (b) that would cause you or us to breach any law; (c) that we consider inappropriate, offensive, abusive, indecent or illegal; or (d) that infringes the rights, including intellectual property rights, of any third party.
17. Third party links
The Platform may contain links to websites or applications owned or operated by third parties (TP Links). You agree that: (a) we do not control TP Links and are not responsible for their content; (b) your access to any TP Link is entirely at your own risk and subject to the third party's terms; and (c) you should contact the relevant third party directly to enquire as to the accuracy and completeness of that information before using the TP Link.
18. Exclusions and limitation of liability
18.1 Other than warranties, conditions, rights or guarantees implied by applicable law which cannot lawfully be excluded (Non-excludable Rights), you agree that the Platform, and all Services, Health Outcomes and products provided through it, are provided 'as is' without warranty or conditions. Nothing in these Terms excludes, restricts or modifies any Non-excludable Right.
18.2 Without limiting clause 18.1, you agree that we are not liable for any loss, damage, costs or expenses (including legal costs) (Losses) suffered by you or any other person in connection with: (a) the acts or omissions of Partner Practitioners; (b) the Services, Health Outcomes or any other products or services provided by Partner Practitioners; (c) any transmission or use of User Content (unless our transmission or use breaches these Terms); or (d) any access, disclosure or loss of personal information caused or contributed to by Partner Practitioners.
18.3 If we are liable for a breach of a Non-excludable Right, to the extent permitted by law we limit our liability to: (a) for goods, repairing or replacing the goods or paying the cost of doing so; and (b) for services, supplying the services again or paying the cost of having them supplied again.
18.4 To the extent permitted by law, our total cumulative liability to you for all Losses for all claims, whether in contract, negligence or other tort, under statute or otherwise (Claim), is limited in aggregate to the Fees paid by you in the 12 months preceding the most recent Claim, determined by reference to the date the Claim arose.
18.5 To the extent permitted by law, we will not be liable for any loss of profit, data, goodwill or business, any interruption to business, any failure to realise anticipated savings, or any consequential, indirect, special, punitive or incidental Losses.
19. Indemnity
You agree to indemnify and hold harmless Patient2Doctor, its affiliates, directors, officers, partners, employees, contractors and agents from any Losses suffered or incurred by them resulting from or in connection with: (a) your breach of these Terms; (b) your use of the Platform or your violation of any third-party rights; and (c) any Claim by any person who had access to your Account or otherwise accessed the Services through you.
20. Dispute resolution
Except where a party seeks urgent interlocutory relief, a party must not commence legal proceedings relating to these Terms unless it has complied with this clause. If a dispute arises: (a) the party alleging the dispute must notify the other party of its existence and nature within 10 days of it arising (Dispute Notice); (b) the parties must, within 5 days of the Dispute Notice, engage in good faith negotiations and use best endeavours to resolve the dispute; (c) if the dispute is not resolved within 5 days of receipt of the Dispute Notice, either party may refer it to mediation and must do so before initiating court proceedings; (d) any dispute referred to mediation must be conducted in accordance with the rules of a recognised mediation body, or the parties may appoint a mediator by mutual agreement; and (e) if the dispute is not resolved within 30 days of referral to mediation, either party may initiate court proceedings.
21. Privacy
21.1 You acknowledge and agree that: (a) we will collect, use and disclose any personal data and special category data (including health data) as defined under the Data Protection Act 2018 that you provide or that we collect when you access or use the Platform, in accordance with our privacy notice; (b) any personal data you provide may be provided to and accessed by one or more Partner Practitioners for the purpose of providing you with a Service; (c) we may record consultations and interactions with Partner Practitioners for training, quality and assurance purposes; (d) Patient2Doctor and Partner Practitioners may contact you or send Materials to you by email, calls, text messages or push notifications; and (e) we may contact you by email and text for marketing purposes, which you can opt out of at any time.
21.2 Your contact details are private and are never shown on your public case listing. They are released only to a consultant once you have shortlisted them and the applicable connection Fee has been paid.
21.3 You also agree that: (a) Partner Practitioners will keep clinical and other records of their consultations and interactions with you, which will include your personal data (Records); (b) it is each Partner Practitioner's responsibility to maintain those Records as required by law; and (c) we may hold and maintain Records as required by law and in accordance with our privacy notice.
22. Confidentiality
22.1 You agree that any personal information, health information, medical history, contact details, messages, case details, photographs, documents or other sensitive information (Confidential Information) that you share with Patient2Doctor, its staff, representatives or Partner Practitioners through or in connection with the Platform is confidential.
22.2 By registering for an Account, you explicitly consent to Patient2Doctor sharing your Confidential Information, including your private medical and health information, with everyone associated with Patient2Doctor, including its staff, representatives, Partner Practitioners and any other person reasonably involved in delivering or supporting the Services. You give this consent freely and understand that it allows the whole team to access the information necessary to operate the Platform and provide the Services to you.
22.3 You agree that Confidential Information will be used only for the purpose of operating the Platform, facilitating introductions and enabling Partner Practitioners to consider or provide Services to you. Patient2Doctor staff and representatives will access your Confidential Information only as reasonably necessary to support your account, process payments, improve the Platform and comply with legal or regulatory obligations.
22.4 You must not: (a) share another person's personal or health information through the Platform without their informed consent; (b) disclose, publish or distribute any other user's Confidential Information without their consent; or (c) use any Confidential Information obtained through the Platform for any purpose other than receiving or providing Services through the Platform.
22.5 Patient2Doctor, its staff, representatives and Partner Practitioners will keep your Confidential Information confidential and will not disclose it to any third party except: (a) as required to provide the Services; (b) as required by law, a court order, a regulatory authority or a professional body; (c) with your explicit consent; or (d) as otherwise set out in our privacy notice.
23. General
23.1 Clauses 3, 6, 7, 8, 10, 11, 12 to 21 and 22 survive the expiry or termination of these Terms, together with any provision expressly stated or by its nature intended to survive.
23.2 No waiver of rights under these Terms constitutes a subsequent waiver of that or any other right. Any failure by us to enforce a right or provision does not constitute a waiver of future enforcement.
23.3 If any provision of these Terms is unenforceable or invalid, it will be ineffective only to that extent and will not affect the enforceability or validity of the remaining provisions.
23.4 These Terms are governed by the laws in force in England and Wales, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
23.5 In these Terms, words importing the singular include the plural and vice versa. The expression 'person' includes any individual, partnership, company or unincorporated association. References to 'includes' and 'including' are to be read as being immediately followed by the words 'without limitation'.
24. Contact us
Your feedback is important to us. We welcome and encourage feedback, reviews, comments and suggestions for improvements to the Platform. You can contact us through the support options in your Account.
25. Definitions
Authority means: (a) any government or governmental, semi-governmental, administrative, fiscal or judicial body, department, commission, authority, tribunal, agency or entity; or (b) any professional body or self-regulatory organisation that performs statutory functions.
Intellectual Property Rights means all intellectual property rights, including copyright, patents, trade marks, design rights, trade secrets, circuit layouts, domain names, know-how and other rights of a similar nature worldwide, whether registered or not, and any applications for registration or rights to make such an application.
Law means any applicable law (including subordinate or delegated legislation or statutory instruments of any kind), judgment, order, policy or official directive or request of any Authority applicable to any of the parties.
Platform Content means all Intellectual Property Rights in the Platform, including the material (including all information, text, content, graphics, logos, type forms and software) made available on the Platform.
Terms last updated on 23 August 2026.
